Common Questions
Search by category or keyword to find the best matches for your training-related questions.
| Question | Category |
|---|---|
| Can I receive university credit for completing Esri courses?
Esri does not give university credit. However, through other institutions, university credit (CEUs) is available. Esri also has a technical certification program with exams available for different areas of expertise at Associate and Professional levels. Tags: Certification, Continuing Education, College |
Course Certificates |
| How can I view my training progress and print my certificates?
My Virtual Campus Training shows your course status and allows you to print Virtual Campus transcripts and certificates of completion. From within some courses, you can also print module and course completion certificates using the 'Course Status' button My Instructor-Led Training will show you any Instructor-led classes that you have attended and allow you to print your certificates of completion. Tags: Transcript, Certificate |
Course Certificates |
| I have attended training but my certificates are not showing in my training history?
To access any missing certificates online, visit the My Training page, select the link next to the type of class you are missing, and click the “Missing a Course?” link found near the bottom of the page. Tags: Records, Instructor-led, Transcript, Virtual Campus |
Course Certificates |
| I'm having trouble viewing my certificate.
To view your certificate it is recommended that you use Adobe Reader 8.0 or higher. If you are using an older version, download the latest version of Adobe Reader. |
Course Certificates |
| Course data download issues
Occasionally, files get corrupted during the download process. Delete the file that doesn't open, and download the data again. When downloading and extracting the data, check the path where you are saving the files and make sure that none of the folder names contain spaces or special characters. 'Not a valid win32 application' 'Cannot find downloads2.esri.com' Tags: Exercise |
Course Exercise Errors |
| My course data will not open. What can I do?
Each course has data that needs to be downloaded and extracted. This can be done by clicking the "download the data now" link in the introductory paragraph of exercises that use data. The .exe file will not open The .exe file cannot be downloaded or is blocked
Tags: Exercise |
Course Exercise Errors |
| Geoprocessing error: 'Failed to execute'
Geoprocessing tools can fail to run if the folder names in the path where you save your data contain spaces or special characters. For example, you should not save the data to your "My Documents" folder because of the space in the name. If you saved your data to a folder with spaces or special characters, rename it or unzip the data to a new location. It's best to save the files to your C:\Temp or C:\Student folder. Tags: Exercise |
Course Exercise Errors |
| Metadata error: Clicking the metadata tab in ArcCatalog displays 'Warning! Not implemented'
For solutions to this error, see Knowledge Base article 385821. Tags: Exercise |
Course Exercise Errors |
| Tool/Extension error: 'Unable to execute the selected tool. You do not have the necessary license to execute the selected tool'
This error occurs because of one of the following reasons:
|
Course Exercise Errors |
| Database error: 'Failed to connect to database. This release of the GeoDatabase is either invalid or out of date'
You may be using an incompatible version of the software. Check the software requirements listed in the course to ensure you have the correct version. For other solutions to this error, see Knowledge Base article 26800. Tags: Error |
Course Exercise Errors |
| Document error: 'Opening the selected ArcMap document failed'
This error occurs when you are using an earlier version of the software. Check the software requirements listed in the course and ensure you have the correct version. To make sure you have the correct version of the software installed: go to Start > Programs > ArcGIS > Desktop Administrator. The product name and release version should be listed on the right, under ArcGIS Configuration. |
Course Exercise Errors |
| ArcMap error: 'ArcMap.exe has encountered an error and needs to close'
ArcMap or ArcCatalog randomly crashes and Windows returns one of the error messages shown below:
For solutions to these errors, see Knowledge Base article 32797. |
Course Exercise Errors |
| ArcMap error: Layer has a red exclamation point and the layer isn't displaying in the map.
The link to the source data has been lost and ArcMap does not know where the data for that layer is stored. To set the data source, right-click the check box next to the layer with the exclamation point. In the Set Data Source dialog, navigate to the data to re-establish the link. For more information, refer to the Desktop Help. |
Course Exercise Errors |
| My exercise results do not match the course. What should I do? | Course Exercise Errors |
| What is an Esri Global Account? | Esri Global Accounts |
| How do I create a free Esri Global Account?
Click here to create your free account. You will be asked to provide an account name and password, your name, a valid e-mail address, and other contact information. Your account will be created and activated upon confirmation of your e-mail address, giving you more time to access the information you need online. |
Esri Global Accounts |
| I am having trouble logging into my account. Should I create a new one?
No, if you create a new account you will no longer be able to access your training records. Instead, try resetting your password. If you continue to have problems accessing your account, contact Esri Global Account Support for assistance. |
Esri Global Accounts |
| I'm having trouble resetting my password.
Contact Esri Global Account Support for assistance resetting your password. |
Esri Global Accounts |
| What ArcGIS software license level and version do I have?
ArcGIS is the name of Esri's family of GIS software products. At 10.1, ArcGIS for Desktop includes three license levels for desktop use: Basic, Standard, and Advanced. At 10.0 and earlier, ArcGIS Desktop included three license levels for desktop use: ArcView, ArcEditor, and ArcInfo. Each ArcGIS Desktop product includes two main applications: ArcMap and ArcCatalog. Refer to the following for step by step instructions on how to verify your current ArcGIS product information. Tags: Trial, Version, Virtual Campus |
Evaluation Software |
| Does software come with the purchase of a course?
No, ArcGIS software is not included with the purchase of an Esri course. However, Esri does offer ArcGIS for Desktop trial software. Please be sure to check the course requirements to verify that the course works with the listed version available. |
Evaluation Software |
| Can I extend my evaluation software?
No, it is not possible to extend the trial period nor reinstall the evaluation software on your computer once it has timed out. Tags: Trial |
Evaluation Software |
| Software installation guides, system requirements, and common questions
Visit Trial Software Help and Resources for videos, instructions, and commonly asked questions to get up and running with your trial software. |
Evaluation Software |
| ArcGIS for Desktop service packs
Select your current software version to see the latest service pack: |
Evaluation Software |
Common installation errors
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Evaluation Software |
Common registration errors
|
Evaluation Software |
| How do I register for a class?
Refer to these step by step instructions on registering for instructor-led classes. If you are trying to register for a Virtual Campus course, use these step by step instructions. Tags: IL |
Instructor-Led Training |
| How can I get a copy of my class confirmation letter? | Instructor-Led Training |
| How many seats are available for an instructor-led course?
Esri can't predict or guarantee the number of seats that will be available when you register. On the class schedule page, courses are marked "Full" when no more seats are available. Tags: IL |
Instructor-Led Training |
| I found a class last week on the schedule, but it is no longer appearing. Why?
If a course is no longer on the schedule, it has been cancelled or postponed. Search the schedule to see if the course is being offered at a different location or date. Tags: IL |
Instructor-Led Training |
| What is provided by Esri when I attend an instructor-led course?
If you attend class at one of our training locations, we will provide you with computers, manuals, software and course data. If you attend one of our instructor-led online classes from your office or home, we will provide you with access to manuals, software and course data. Meals are not provided. Tags: IL |
Instructor-Led Training |
| I'm an international student; how do I dial into an online classroom course? Can I use VoIP services, such as Skype?
We can help you locate an international phone number that will work for you. Contact us for assistance, including details on using VoIP. Tags: IL, Online Classroom |
Instructor-Led Training |
| Do we break for lunch? How long are breaks?
Yes, you will receive a lunch break and a few small breaks throughout the day. The length and times of these breaks are at the discretion of your instructor. Tags: IL |
Instructor-Led Training |
| Do I need to have software on my machine to take an online classroom course?
No, you will not need any local software or licenses for the course. The exercises for our online classroom courses are completed in a virtual machine that contains all the software and licenses you would need to complete the course. Tags: Online Classroom, ArcGIS |
Instructor-Led Training |
| When will you cancel or confirm my class?
All of our classes will have a cancel/confirm decision made 12 business days prior to the start of class. We recommend registering early to secure a seat in the class(es) you wish to attend. If needed, you can contact us at 800-447-9778, ext. 4518, with questions. Tags: IL |
Instructor-Led Training |
| I would like to reschedule, transfer or cancel my registration. What do I need to do?
Changes to your registration can be made by contacting us at 800-447-9778, ext. 4518. Tags: IL |
Instructor-Led Training |
| Are training discounts available?
For a quote or verification on any discounts you may be eligible for, contact us at 800-447-9778, ext. 4518. Tags: IL |
Instructor-Led Training |
| Do I get a book sent to me when taking an online classroom course?
In order to keep our costs low and competitive we offer a digital-only version of the class workbook. This workbook can be downloaded and printed for your use. Tags: Online Classroom, Download, Materials |
Instructor-Led Training |
| Can I record my class? | Instructor-Led Training |
| What is an instructor-led workshop?
An instructor-led workshop presents a focused Esri technology topic and typically has a shorter duration than a course. The instructor discusses recommended workflows and best practices and demonstrates how to apply them using real-world examples. You may ask questions throughout, and time is set aside for open question and answer (Q&A) sessions. Includes student resource materials and a certificate of completion. Tags: IL, Online Classroom |
Instructor-Led Training |
| How do I purchase training?
You can purchase web training online, register for instructor-led training or contact Esri Telebusiness at 800-447-9778. Tags: ILT, Classroom, Virtual Campus |
Purchasing and Pricing |
| How much does training cost?
Training prices vary by the length of the course. See details for standard and discount Virtual Campus and instructor-led pricing. Tags: Price |
Purchasing and Pricing |
| What kind of receipt will I receive? | Purchasing and Pricing |
| Is the price listed in the course catalog for the entire course?
Yes, prices listed in the course catalog are for full courses as modules are not sold individually. Prices are subject to change. Tags: Cost |
Purchasing and Pricing |
| How do I register for a self-paced (Virtual Campus) course?
Refer to these step by step instructions on registering for a self-paced (Virtual Campus) course. If you are trying to register for an instructor-led course, use these step by step instructions. Tags: Web Training |
Self-Paced Courses |
| How do I enroll with my Virtual Campus course access code?
If you have already received a course access code, go to the My Virtual Campus Training page. If necessary, log in with your Esri Global Account. At the top of the page, enter your code in the Start a New Web Course box. Once you have enrolled in your course, it will be added to your course list under Courses in Progress. Click the course title to begin. Tags: CAC, My Training |
Self-Paced Courses |
| I enrolled with a course access code but the course is not appearing in my course list?
If you already entered your course access code, but the course is missing from your course list, it's possible you have multiple accounts. Contact us, providing your full name and any alternate e-mail addresses. Tags: Accounts |
Self-Paced Courses |
| When will my course expire?
Course access codes expire one year from the date issued. Once a course has expired, you will need to obtain an new course access code in order to continue. Enrolling with a new code will allow you to pick up from where you left off. Note: Courses may be discontinued at any time. Students enrolled in these courses will be notified prior to the removal of the course. Tags: Expiration |
Self-Paced Courses |
| Can I switch my code for a new one?
To switch your course or to obtain a refund, you must meet the following conditions:
If you meet the above conditions, contact us. |
Self-Paced Courses |
| How can I remove a course from my training?
Once you have completed one or more modules, the course cannot be removed from your records as this would result in the loss of data in your transcript.
|
Self-Paced Courses |
My courses are missing from my training. What do I do?
|
Self-Paced Courses |
| What browsers does your courses support?
The Esri Training web site should display properly on any current browser. We currently test on Internet Explorer 8 and 9, and the latest versions of Firefox and Chrome. Tags: Browser |
Self-Paced Courses |
| I purchased a course and received a course access code. How do I start my Virtual Campus course?
On the My Virtual Campus Training page, there is a box titled 'Start a New Web Course'. Enter your course access code and click 'Go' to have the course added to your 'Courses in Progress'. Tags: Web |
Self-Paced Courses |
| I enrolled with my course access code, but I get an error. How do I access my course?
Course access codes can only be used by one individual. If the code has already been used, you will need to obtain another code to access the course. However, it is also possible that you have created multiple accounts. If you believe this to be the case, contact us providing your full name, any email addresses you have and your 14-digit course access code. Tags: Web |
Self-Paced Courses |
| Are the live training seminars recorded?
Yes, Esri records each live training seminar and make it available to you a few days after the presentation. Once it's available, it will be posted on the Recorded Training Seminars page. Tags: LTS |
Training Seminars |
| What are the software requirements for attending a training seminar?
To view the flash presentation, ensure that you have the following:
|
Training Seminars |
| I can't view the live training seminar. Why?
To view the presentation, you need to ensure that JavaScript is enabled and that you have the latest version of Adobe Flash Player. Get Adobe Flash Player. You may also need to have your IT department modify your organization's firewall by adding a streaming exception for the following URL: rtmp://fml.6D76.att-acdn.net/206D76/seminar Tags: Live, Presentation |
Training Seminars |
| The video stops and stalls. How can I fix this?
The two most common causes of the presentation pausing is your network connection or you may have too many computer applications open at the same time on your computer. First, ensure that you meet the system requirements listed above. Second, try closing open applications to free up system resources. You may need to close and reopen your browser and then reconnect to the seminar. Finally, it is possible that your IT department is throttling your internet connection or video streams. Contact your IT department or internet provider if you consistently have skips or "hiccups" as you are trying to view the seminar. Tags: Live, Recorded, Presentation |
Training Seminars |
| I have a high-speed connection, but I still cannot view the recorded seminar. | Training Seminars |
| The live training seminar stream appears blocky or of poor quality.
The video stream is compressed before it is streamed live over the internet. This reduces the quality of the image. Additional degradation of the image is possible if your internet connection's bandwidth is being restricted by your IT department. Tags: Live, Presentation |
Training Seminars |
| The sound quality on the live training seminar is poor.
Both the audio and video components of the presentation are compressed for streaming over the internet. Due to the graphical nature of most of our seminars, we bias our encoding towards the video — trading some of the audio quality for better video. This allows us to keep the bandwidth of the stream down so that users with slower connections can still view the presentation. Tags: Live |
Training Seminars |
| My video screen is completely green. How do I fix this?
A green video screen typically means a conflict between Flash and your graphics card driver. To fix this problem, try the following:
If this still does not fix the problem, try updating your graphics driver. |
Training Seminars |
| How does a Virtual Campus Annual User License work?
A Virtual Campus Annual User License provides online training to an organization. Learn more about how an Annual User License works. Tags: Subscription |
Annual User Licenses |
| I issued a course access code for the wrong course. How do I correct this?
If a student has not used the code to start a course, you can give the code to another student, but the code cannot be exchanged. Tags: Subscription, Annual License |
Annual User Licenses |
| Our Virtual Campus Annual User License account will be expiring soon. What are our options for renewal?
For a purchased Annual User License, the administrator is e-mailed a renewal form one month prior to the expiration. Annual User Licenses included with K-12 and Higher Education software licenses are automatically renewed when maintenance is paid. Annual User Licenses included with a grant or contract are renewed in accordance with the contract. Tags: Subscription, Annual License |
Annual User Licenses |
| I am a representative on our organization's Annual User License, but my master code has expired. How do I get a new code?
Representatives are cleared from the account at renewal time. The administrator will need to provide us with a new list of representatives after the account is renewed. Tags: Subscription |
Annual User Licenses |
| Getting to Know ArcGIS Desktop, Second Edition, Errata
Tags: Book, Esri Press |
Workbook Errata |
| Getting to Know ArcGIS Desktop, Second Edition, Updated for ArcGIS 9.3, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| Getting to Know ArcGIS ModelBuilder, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| Getting to Know ArcObjects: Programming ArcGIS with VBA, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial 1, Basic, Fourth Edition, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial 2, Spatial Analysis, Second Edition, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial, Second Edition, Errata
Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial, Third Edition, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial II, Spatial Analysis, Errata
Find out more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial for Health, Second Edition, Errata
Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial for Health, Third Edition, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| GIS Tutorial for Homeland Security, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| Our World GIS Education: Thinking Spatially Using GIS, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| Our World GIS Education: Mapping Our World Using GIS, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| Our World GIS Education: Analyzing Our World Using GIS, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| Our World GIS Education: Making Spatial Decisions Using GIS, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| The GIS 20: Essential Skills, Errata
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
| Making Spatial Decisions Using GIS: A Workbook
Find more information about this workbook. Tags: Book, Esri Press |
Workbook Errata |
Having Course Trouble?
If you are having trouble with a web course, contact us via e-mail or call toll-free at 888-377-4575, select option 3, between 8:00 AM and 5:00 PM (Pacific Time).
Need a Recommendation?
Do you need help knowing what course to attend? Call us at 800-447-9778, ext. 5757, or send an e-mail to GIStraining@esri.com.
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