Common Questions

Esri does not give university credit. However, through other institutions, university credit (CEUs) is available.

Esri also has a technical certification program with exams available for different areas of expertise at Associate and Professional levels.

Tags: Certification, Continuing Education, College

My Virtual Campus Training shows your course status and allows you to print Virtual Campus transcripts and certificates of completion. From within some courses, you can also print module and course completion certificates using the 'Course Status' button .

My Instructor-Led Training will show you any Instructor-led classes that you have attended and allow you to print your certificates of completion.

Tags: Transcript, Certificate

To access any missing certificates online, visit the My Training page, select the link next to the type of class you are missing, and click the “Missing a Course?” link found near the bottom of the page.

Once your request has been received, we will be able to add all eligible courses you have completed dating back to 2001 to your training history.

Tags: Records, Instructor-led, Transcript, Virtual Campus

To view your certificate it is recommended that you use Adobe Reader 8.0 or higher. If you are using an older version, download the latest version of Adobe Reader.

Tags: PDF, Error

Occasionally, files get corrupted during the download process. Delete the file that doesn't open, and download the data again. When downloading and extracting the data, check the path where you are saving the files and make sure that none of the folder names contain spaces or special characters.

'Not a valid win32 application'
This error usually means the file became corrupt during the download process. This commonly occurs when using a wireless internet connection. Delete the file that does not open, and download the data again. If this does not help, download the course data to a different computer with a non-wireless broadband internet connection and then transfer the data to your computer.

'Cannot find downloads2.esri.com'
This error is very common among organizations (especially government agencies) with strict firewall configurations. Your organization may be blocking certain downloads. Contact your network administrator to allow the download of the .exe file or download the data to a computer outside of your organization's firewall (such as your home pc) and then transfer the data to your work computer.

Tags: Exercise

Each course has data that needs to be downloaded and extracted. This can be done by clicking the "download the data now" link in the introductory paragraph of exercises that use data.

The .exe file will not open
Occasionally, files get corrupted during the download process. Delete the file that doesn't open, and download the data again. When downloading and extracting the data, check the path where you are saving the files. Make sure that none of the folder names contain spaces or special characters.

The .exe file cannot be downloaded or is blocked

• Your organization may be blocking certain downloads. Contact your network administrator to make sure you are allowed to download .exe files.
• If you have Windows XP Service Pack 2 installed, the file will probably be blocked. In this case, after accepting the disclaimer, you should see a note that the file was blocked in the information bar (near the address bar). Click the information bar and choose Download File. If the download does not start automatically, go back and download it again.
• Make sure that downloads are enabled in your browser.

Tags: Exercise

Geoprocessing tools can fail to run if the folder names in the path where you save your data contain spaces or special characters. For example, you should not save the data to your "My Documents" folder because of the space in the name. If you saved your data to a folder with spaces or special characters, rename it or unzip the data to a new location. It's best to save the files to your C:\Temp or C:\Student folder.

Tags: Exercise

For solutions to this error, see Knowledge Base article 385821.

Tags: Exercise

This error occurs because of one of the following reasons:

• The extension is not turned on. In ArcMap or ArcCatalog, click the Tools menu > Extensions. Check on the extension you wish to use.
• The extension is not installed or it is not registered. Open your ArcGIS Desktop Administrator, click Availability. You should have a "yes" listed under both Registered and Installed for any extension you wish to evaluate. If not, you'll have to register/install the extension as is appropriate.

Tags: Error, Register, Exercise

You may be using an incompatible version of the software. Check the software requirements listed in the course to ensure you have the correct version. For other solutions to this error, see Knowledge Base article 26800.

Tags: Error

This error occurs when you are using an earlier version of the software. Check the software requirements listed in the course and ensure you have the correct version. To make sure you have the correct version of the software installed: go to Start > Programs > ArcGIS > Desktop Administrator. The product name and release version should be listed on the right, under ArcGIS Configuration.

Tags: Error, Exercise

ArcMap or ArcCatalog randomly crashes and Windows returns one of the error messages shown below:

• 'ArcMap.exe has encountered an error and needs to close. We apologize for the inconvenience.'
• 'The instruction at 0x000xx00 referenced memory at 0x000000. The memory could not be 'read'. Click OK to terminate the program.'

For solutions to these errors, see Knowledge Base article 32797.

Tags: Error, Exercise

The link to the source data has been lost and ArcMap does not know where the data for that layer is stored. To set the data source, right-click the check box next to the layer with the exclamation point. In the Set Data Source dialog, navigate to the data to re-establish the link.

For more information, refer to the Desktop Help.

Tags: Error, Exercise

Try the exercise again as missing or incorrectly executing a step can cause problems. If the problem persists, click the Help link at the top of your course page for assistance.

Tags: Error, Exercise

An Esri Global Account is a unique login that is used by most Esri web sites. There is no cost associated with creating an account.

Tags: ECAS, CAS

Click here to create your free account. You will be asked to provide an account name and password, your name, a valid e-mail address, and other contact information. Your account will be created and activated upon confirmation of your e-mail address, giving you more time to access the information you need online.

Tags: ECAS, CAS

No, if you create a new account you will no longer be able to access your training records. Instead, try resetting your password.

If you continue to have problems accessing your account, contact Esri Global Account Support for assistance.

Tags: ECAS, CAS

Contact Esri Global Account Support for assistance resetting your password.

Tags: ECAS, CAS

ArcGIS is the name of Esri's family of GIS software products.

At 10.1, ArcGIS for Desktop includes three license levels for desktop use: Basic, Standard, and Advanced.

At 10.0 and earlier, ArcGIS Desktop included three license levels for desktop use: ArcView, ArcEditor, and ArcInfo. Each ArcGIS Desktop product includes two main applications: ArcMap and ArcCatalog.

Refer to the following for step by step instructions on how to verify your current ArcGIS product information.

Tags: Trial, Version, Virtual Campus

No, ArcGIS software is not included with the purchase of an Esri course. However, Esri does offer ArcGIS for Desktop trial software. Please be sure to check the course requirements to verify that the course works with the listed version available.

• ArcGIS 10.1 for Desktop

Tags: Eval, Trial

No, it is not possible to extend the trial period nor reinstall the evaluation software on your computer once it has timed out.

Tags: Trial

Visit Trial Software Help and Resources for videos, instructions, and commonly asked questions to get up and running with your trial software.

Tags: Trial, Exercise, Eval

Select your current software version to see the latest service pack:

• ArcGIS 10.1
• ArcGIS 10.0
• ArcGIS 9.3.1
• ArcGIS 9.3

Tags: Trial, Exercise

• Error: You do not have access to make the required system configuration modifications
• Error: Windows Installer has stopped working. A problem caused the program to stop working.
• Error 1904: failed to register c:\Program Files\ArcGIS\Bin\xmlsupportui.dll or 3dsymbolsui.dll
• Error 1935: An error occurred during the installation of assembly component
• Problem: Please wait while Windows configures ArcGIS Desktop

Tags: Trial, Exercise

• Error: The System Clock has been set back to the past
• Error: Authorization request for EVAXXXXXXXXX cannot be completed
• Problem: ArcView (Single Use) Register Now button greyed out
• HowTo: Manually enter ArcView Single Use registration information
• HowTo: Disable timeout warning for expired extensions

Tags: Trial, Exercise

Refer to these step by step instructions on registering for instructor-led classes.

If you are trying to register for a Virtual Campus course, use these step by step instructions.

Tags: IL

Letters can be resent by contacting us at 800-447-9778, ext. 4518, or by sending us a message. Be sure to include the course name, date, and location of your class.

Tags: IL

Esri can't predict or guarantee the number of seats that will be available when you register. On the class schedule page, courses are marked "Full" when no more seats are available.

Tags: IL

If a course is no longer on the schedule, it has been cancelled or postponed. Search the schedule to see if the course is being offered at a different location or date.

Tags: IL

If you attend class at one of our training locations, we will provide you with computers, manuals, software and course data. If you attend one of our instructor-led online classes from your office or home, we will provide you with access to manuals, software and course data. Meals are not provided.

Tags: IL

We can help you locate an international phone number that will work for you. Contact us for assistance, including details on using VoIP.

Tags: IL, Online Classroom

Yes, you will receive a lunch break and a few small breaks throughout the day. The length and times of these breaks are at the discretion of your instructor.

Tags: IL

No, you will not need any local software or licenses for the course. The exercises for our online classroom courses are completed in a virtual machine that contains all the software and licenses you would need to complete the course.

Tags: Online Classroom, ArcGIS

All of our classes will have a cancel/confirm decision made 12 business days prior to the start of class. We recommend registering early to secure a seat in the class(es) you wish to attend. If needed, you can contact us at 800-447-9778, ext. 4518, with questions.

Tags: IL

Changes to your registration can be made by contacting us at 800-447-9778, ext. 4518.

Tags: IL

For a quote or verification on any discounts you may be eligible for, contact us at 800-447-9778, ext. 4518.

Tags: IL

In order to keep our costs low and competitive we offer a digital-only version of the class workbook. This workbook can be downloaded and printed for your use.

Tags: Online Classroom, Download, Materials

No, we do not allow any kind of recording devices in training classes, audio or video.

Tags: IL, Classroom

An instructor-led workshop presents a focused Esri technology topic and typically has a shorter duration than a course. The instructor discusses recommended workflows and best practices and demonstrates how to apply them using real-world examples. You may ask questions throughout, and time is set aside for open question and answer (Q&A) sessions. Includes student resource materials and a certificate of completion.

Tags: IL, Online Classroom

You can purchase web training online, register for instructor-led training or contact Esri Telebusiness at 800-447-9778.

Tags: ILT, Classroom, Virtual Campus

Training prices vary by the length of the course. See details for standard and discount Virtual Campus and instructor-led pricing.

Tags: Price

For Virtual Campus orders placed online, a receipt is e-mailed immediately after purchase. For orders placed by telephone, fax, or e-mail, an invoice is mailed after your order is processed. For instructor-led training, an invoice is mailed out after the class is complete.

Tags: Web, Price

Yes, prices listed in the course catalog are for full courses as modules are not sold individually. Prices are subject to change.

Tags: Cost

Refer to these step by step instructions on registering for a self-paced (Virtual Campus) course.

If you are trying to register for an instructor-led course, use these step by step instructions.

Tags: Web Training

If you have already received a course access code, go to the My Virtual Campus Training page. If necessary, log in with your Esri Global Account. At the top of the page, enter your code in the Start a New Web Course box.

Once you have enrolled in your course, it will be added to your course list under Courses in Progress. Click the course title to begin.

Tags: CAC, My Training

If you already entered your course access code, but the course is missing from your course list, it's possible you have multiple accounts. Contact us, providing your full name and any alternate e-mail addresses.

Tags: Accounts

Course access codes expire one year from the date issued. Once a course has expired, you will need to obtain an new course access code in order to continue. Enrolling with a new code will allow you to pick up from where you left off.

Note: Courses may be discontinued at any time. Students enrolled in these courses will be notified prior to the removal of the course.

Tags: Expiration

To switch your course or to obtain a refund, you must meet the following conditions:

• The course was purchased less than 6 months ago.
• The course is still available for purchase on the site. If it has been discontinued, it cannot be switched.
• The course access code has not been used, or if part of a multi-module course, only the first free module has been completed.
• The course was purchased directly from Esri. Courses issued through an Annual User License cannot be exchanged.

If you meet the above conditions, contact us.

Tags: Exchange, Refund

Once you have completed one or more modules, the course cannot be removed from your records as this would result in the loss of data in your transcript.

• To remove free training from your course list, click the X next to each course title.
• To remove a full course from your Courses in Progress list, contact us with the course title(s) you would like removed.

Tags: Remove, Update

• If you received a course access code, enter it in the box provided on the My Virtual Campus Training page to access the course material.
• If you already entered your course access code, but the course is missing from your course list, it's possible you have multiple accounts. Contact us, providing your full name and any alternate e-mail addresses.

Tags: Missing, Account

The Esri Training web site should display properly on any current browser. We currently test on Internet Explorer 8 and 9, and the latest versions of Firefox and Chrome.

Tags: Browser

On the My Virtual Campus Training page, there is a box titled 'Start a New Web Course'. Enter your course access code and click 'Go' to have the course added to your 'Courses in Progress'.

Tags: Web

Course access codes can only be used by one individual. If the code has already been used, you will need to obtain another code to access the course. However, it is also possible that you have created multiple accounts. If you believe this to be the case, contact us providing your full name, any email addresses you have and your 14-digit course access code.

Tags: Web

Yes, Esri records each live training seminar and make it available to you a few days after the presentation. Once it's available, it will be posted on the Recorded Training Seminars page.

Tags: LTS

To view the flash presentation, ensure that you have the following:

• Operating systems: Windows XP, Vista, 7, or Mac OS X
• Web browsers: Internet Explorer 7+, Mozilla Firefox 3.5+, Chrome 15+, or Safari 4.0+
• Plugin: Adobe Flash Player 9, version 10 or higher is recommended. Download the latest version.
• Screen resolution: 1024 x 768 or higher with 32-bit color
• Network connection: A minimum speed of 400 kbps is recommended.

Tags: Live, Recorded

To view the presentation, you need to ensure that JavaScript is enabled and that you have the latest version of Adobe Flash Player. Get Adobe Flash Player.

You may also need to have your IT department modify your organization's firewall by adding a streaming exception for the following URL: rtmp://fml.6D76.att-acdn.net/206D76/seminar

Tags: Live, Presentation

The two most common causes of the presentation pausing is your network connection or you may have too many computer applications open at the same time on your computer.

First, ensure that you meet the system requirements listed above. Second, try closing open applications to free up system resources. You may need to close and reopen your browser and then reconnect to the seminar.

Finally, it is possible that your IT department is throttling your internet connection or video streams. Contact your IT department or internet provider if you consistently have skips or "hiccups" as you are trying to view the seminar.

Tags: Live, Recorded, Presentation

Your organization may be using a firewall and/or other security measures to prevent you from streaming the video. Contact your IT department for details on any network restrictions that may be in place which are affecting your viewing experience.

Tags: Live, Recorded

The video stream is compressed before it is streamed live over the internet. This reduces the quality of the image. Additional degradation of the image is possible if your internet connection's bandwidth is being restricted by your IT department.

Tags: Live, Presentation

Both the audio and video components of the presentation are compressed for streaming over the internet. Due to the graphical nature of most of our seminars, we bias our encoding towards the video — trading some of the audio quality for better video. This allows us to keep the bandwidth of the stream down so that users with slower connections can still view the presentation.

Tags: Live

A green video screen typically means a conflict between Flash and your graphics card driver. To fix this problem, try the following:

1. Right click anywhere inside the Flash Player and choose settings.
2. Click the first tab that says Display (look for the monitor icon) and uncheck “Enable Hardware Acceleration.”
3. Refresh the page.

If this still does not fix the problem, try updating your graphics driver.

Tags: Live, LTS

A Virtual Campus Annual User License provides online training to an organization. Learn more about how an Annual User License works.

Tags: Subscription

If a student has not used the code to start a course, you can give the code to another student, but the code cannot be exchanged.

Tags: Subscription, Annual License

For a purchased Annual User License, the administrator is e-mailed a renewal form one month prior to the expiration.

Annual User Licenses included with K-12 and Higher Education software licenses are automatically renewed when maintenance is paid.

Annual User Licenses included with a grant or contract are renewed in accordance with the contract.

Tags: Subscription, Annual License

Representatives are cleared from the account at renewal time. The administrator will need to provide us with a new list of representatives after the account is renewed.

Tags: Subscription

Download errata for Getting to Know ArcGIS Desktop, Second Edition.

Tags: Book, Esri Press

Download errata for Getting to Know ArcGIS Desktop, Second Edition, Updated for ArcGIS 9.3

Find more information about this workbook.

Tags: Book, Esri Press

Download errata for Getting to Know ArcGIS ModelBuilder

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Tags: Book, Esri Press

Download errata for Getting to Know ArcObjects: Programming ArcGIS with VBA

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Tags: Book, Esri Press

Download errata for GIS Tutorial 1, Basic, Fourth Edition

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Tags: Book, Esri Press

Download errata for GIS Tutorial 2, Spatial Analysis

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Tags: Book, Esri Press

Download errata for GIS Tutorial, Second Edition

Tags: Book, Esri Press

Download errata for GIS Tutorial, Third Edition

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Tags: Book, Esri Press

Download errata for GIS Tutorial II, Spatial Analysis

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Tags: Book, Esri Press

Download errata for GIS Tutorial for Health, Second Edition

Tags: Book, Esri Press

Download errata for GIS Tutorial for Health, Third Edition

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Tags: Book, Esri Press

Download errata for GIS Tutorial for Homeland Security

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Tags: Book, Esri Press

Download errata for Our World GIS Education: Thinking Spatially Using GIS

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Tags: Book, Esri Press

Download errata for Our World GIS Education: Mapping Our World Using GIS

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Tags: Book, Esri Press

Download errata for Our World GIS Education: Analyzing Our World Using GIS

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Tags: Book, Esri Press

Download errata for Our World GIS Education: Making Spatial Decisions Using GIS

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Tags: Book, Esri Press

Download errata for The GIS 20: Essential Skills

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Tags: Book, Esri Press

Download errata for Making Spatial Decisions Using GIS: A Workbook

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Tags: Book, Esri Press